FWCAD Solutions privacy policy.

Overview

FWCAD Solutions respects user privacy. This policy explains how we handle information related to our website, support communication, and software products.

Information We Collect

When you contact us by email, we may receive your name, email address, company name, CAD or BIM platform details, screenshots, logs, sample files, and any other information you choose to send.

How We Use Information

We use submitted information to respond to support requests, improve our software, investigate technical issues, and communicate about FWCAD Solutions products and services.

Software Data

FWCAD Solutions software is intended to operate primarily within the user environment and does not require users to submit drawing files or model files to us for normal support communication. If a user voluntarily sends sample files, screenshots, or logs for support, those files are used only for troubleshooting and product improvement.

FWCAD DIMTool Data

FWCAD DIMTool may report basic product usage information such as product name, platform, version, command name, user identifier, user name, and machine name. This helps us understand product usage and support the software. Drawing geometry is not automatically sent through this usage report.

Some products may include optional diagnostic tools for troubleshooting user-selected cases. Any related support files are saved by the user and are shared with FWCAD only if the user chooses to send them to us.

Sharing

We do not sell personal information. We may share information only when required by law, needed to protect our rights, or necessary to provide support through trusted service providers.

Retention

Support emails and related files may be retained for as long as needed to provide support, maintain business records, and improve product quality.

Contact

For privacy questions, contact info@fwcad.com. For product support, contact support@fwcad.com.