Support
Support for FIMSO and your custom applications.
For technical support, installation questions, product questions, or workflow feedback, contact us by email with the details needed to understand the environment and reproduce the issue.
How to request support
Please include the product name, version, CAD or BIM platform, operating system, and a concise description of the problem. Screenshots, sample files, command-line messages, or steps to reproduce the issue help us respond more accurately.
Tell us what happened, what you expected, and whether the issue happens repeatedly.
Add the CAD or BIM product name, product version, Windows version, and FwCAD software version.
Send screenshots, logs, or sample drawings when they are safe to share.
FIMSO and custom workflow support
For FIMSO, include the formwork system, software version, and whether you are working in AutoCAD, Revit, or BricsCAD. For custom applications, include the project or tool name and the affected workflow.
Include the wall or column geometry, system configuration, stock preferences, and whether you used manual, semi-automatic, or automatic placement.
Describe the input data, engineering rules, command or operation, and the output you expected. Include any warnings or error messages.
When possible, attach screenshots or a small sample drawing that shows the selected geometry and the result you expected.